Refund Policy

Last updated: 30 October 2026

We do not want you to pay for a video you do not like. This page explains when credits or money come back. Seller: Egor Kramskoy, self-employed, INN: 771695415537.

1. Credits come back automatically

If a video fails our automatic quality check, or the render fails or is cancelled before delivery, the credits held for it are returned to your balance automatically. You do not need to ask. Free credits come back as free credits. The editor shows the price in credits before every render, so nothing is charged without your seeing it.

2. Money back within 14 days

You can get a refund for a subscription payment or a credit pack paid through lava.top if both conditions are true:

• you ask within 14 days of the payment (this applies to each monthly renewal separately);
• you have spent no more than 10% of the credits that this payment gave you.

We refund the full amount to the original payment method, and we remove the unused credits from your balance. If you spent more than 10%, the payment is not refunded, but a subscription can still be cancelled at any time to stop future charges (see Terms, section 5).

Refunds are made by the payment provider and usually reach your account within 5 to 10 business days, depending on your bank.

3. Cryptocurrency payments

Payments made in cryptocurrency through NOWPayments are non-refundable, except by our individual agreement (for example, a duplicate payment or a payment that was not credited). If we agree, the refund is sent in crypto to the address you give us, and network fees are deducted. Crypto is available for credit packs only.

4. How to ask

Email garikplaybro@gmail.com from the address you signed in with. Write "Refund" in the subject and give the date and amount of the payment. If you can, add the order or receipt number from lava.top. We reply within 48 hours.

5. Chargebacks

Please contact us before you open a dispute with your bank. We solve valid requests quickly, and a refund is faster than a chargeback. If a chargeback is opened for a payment that we could have refunded, or for a payment that was valid and the service was delivered, we may suspend the account until the dispute is closed and may send the provider the records of your purchase and usage.

6. What is not refunded

Credits already spent on delivered videos beyond the 10% limit, free credits (they have no cash value), and payments older than 14 days, unless required by law.